To use MITSPlus you must reserve a trip at least one day in advance. Reservations will be taken up to 7 days in advance. Staff will take reservations from 8 am-6 pm, Monday through Saturday. On Sunday and holidays an answering machine will take requests until 6 p.m.; you should call to confirm your reservation on the next business day. If there are no available openings at the time you ask for, you may be offered an alternative time up to one hour before or after the original time you asked for. You may be able to set up a “standing order” for work, school, or other repetitive trips if doing so will not deny service to other customers.
MITSPlus also offers same day service. If you have an unexpected need for a MITSPlus ride today, you may call to see if there is space available for you to be added to the schedule. Same day calls are only taken during the service hours of the day being requested and must be phoned in by 6:00 pm. Do not rely on same day scheduling for your usual trip needs because there is no guarantee that your trip can be scheduled today. It is solely at the discretion of the MITSPlus staff to determine if a request for same day service can be accommodated. Because of the number of people using this service, it is very important to keep your reservation. If you are unable to do so, you must notify MITSPlus at least 1 hour in advance of your pickup time or you may be subject to a penalty (see no show policy below). You may appeal this penalty if you failed to cancel for reasons which were beyond your control. (See Appeals.) You will find a yellow notice hanging on your door if the driver came for you and you weren’t there.
|Monday - Friday||Saturday||Sunday|
|First Pick Up||6:15am||7:45am||No Service|
|Last Pick Up||9:15pm||6:15pm|
MITSPlus does not operate on these holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
A Personal Care Attendant (PCA) is someone you bring with you to attend to your personal needs while traveling or at your destination. If you need this kind of assistance, you should ask to be certified for a PCA. You must reserve a space for your PCA when you make your reservation. Your family and friends are also welcome to ride with you. You must reserve a space for your traveling companion(s) when you make your reservation. In order to ensure space is available for customers with disabilities, space for more than one traveling companion is on an “as available” basis. Companions must have exactly the same origin, destination, and pick up times as you do. Children (age 5 years and younger) must be accompanied by a responsible passenger.
Priority is not given for any one trip purpose over another. MITSPlus does not have any restrictions on where you can go as long as it’s within the MITSPlus service area. In accordance with the ADA, the service area extends everywhere up to 3/4 mile beyond any MITS fixed bus route even if it goes outside the city limits. Call the MITSPlus office for specific information about the service.
Requests for Reasonable Modifications / Complaints
In any situation when any person complains or raises a concern with a MITS employee about discrimination, policies or services with respect to passengers with a disability, and the employee (or the employee’s supervisor) does not immediately resolve the issue to the customer’s satisfaction or provide a reasonable modification to MITS policies and practices, the customer has the right to contact our Complaints Resolution Official (CRO). Please call (765) 282-2762 option 6 and the employee will provide the customer with the CRO’s phone number, email address or information in a format he or she can use.